Refund and Returns Policy

Refund and Returns Policy

At Haltz Trading LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy.

1. Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns must be requested within 30 days of the delivery date.

2. How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer support team at info@haltz.webrib.com to request a return authorization.
Once your return request is approved, you will receive instructions on how to return the item(s) to us.
Pack the item(s) securely in the original packaging and include any accessories, manuals, or other items that came with the product.
Ship the item(s) back to us using a trackable shipping method. You are responsible for the cost of return shipping.

3. Refund Process

Once we receive your returned item(s), we will inspect them and process your refund within 3-5 business days.
Refunds will be issued to the original method of payment used for the purchase.
Please note that shipping fees are non-refundable, and a restocking fee may apply for certain items.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item(s) on our website.

5. Damaged or Defective Items